Senior Engineer Managed Services

24 hours ago

Gurgaon, Haryana, India Mancraft Consulting Full time ₹ 12,00,000 - ₹ 36,00,000 per year


Job Description:

We are looking for a proactive and technically proficient Senior System Administrator to manage and support our IT infrastructure across desktop, server, and Microsoft 365 environments. This role requires hands-on expertise in resolving end-user desktop issues, administering physical and virtual servers, and managing Microsoft 365 services, including Exchange Online, SharePoint, Teams, and Intune. 

Experience & Skills: 

  • ∙2-5 years of IT support experience in an enterprise environment. 
  • ∙Strong knowledge of Windows OS, Active Directory, and Microsoft 365 administration. 
  • ∙Understanding of basic networking concepts (DNS, DHCP, TCP/IP, VPNs). 
  • ∙Basic Platform knowledge of Azure 
  • ∙Experience with remote support tools and ITSM platforms (ServiceNow, Jira, etc.). 
  • ∙Familiarity with PowerShell for basic automation (preferred). 
  • ∙Excellent communication and customer service skills. 
  • ∙Ability to work independently and collaborate with teams across different time zones. 
  • ∙Certifications like CompTIA A+, Microsoft 365 Fundamentals (MS-900), ITIL Foundation are a plus.
  • Skills: Server,M365, RMM tools 

Desktop Support: 

  • ∙Provide Level 2 support for end-user computing issues (hardware, software, network). 
  • ∙Manage and resolve Windows OS, macOS, and basic Linux issues. 
  • ∙Troubleshoot VPN, Wi-Fi, printer, and application-related problems. 
  • ∙Assist users with software installations, configurations, and upgrades. 
  • ∙Manage and troubleshoot VDI solutions (e.g., Citrix, Azure Virtual Desktop, VMware Horizon). 
  • ∙Document issues and solutions in the ITSM ticketing system (ServiceNow, Jira, Zendesk, etc.). 

Server Support: 

  • ∙Perform basic Windows Server and Active Directory administration (user management, password resets, group policies, permissions). 
  • ∙Monitor and report on server health, performance, and patch updates. 
  • ∙Assist in troubleshooting basic server issues, backup failures, and connectivity problems.  

Microsoft 365 Support: 

  • ∙Assist with user account management in Microsoft 365 (Azure AD, Exchange Online, OneDrive, Teams, SharePoint, Intune). 
  • ∙Provide basic troubleshooting for Outlook, Teams, SharePoint, and OneDrive sync issues.  
  • ∙Support email flow, distribution lists, and mailbox permissions. 
  • ∙Help enforce security policies, MFA configurations, and compliance guidelines. 
  • ∙Work with L2/L3 teams for complex M365 issues. 

Working Environment:

  • Shifts: 24/7 Rotational / US Shifts
  • Location: Gurgaon
  • Mode of work: Work from home  

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