Client Account Advisor

2 weeks ago

Pune, Maharashtra, India Rewise Analytics & Technologies Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Role & responsibilities -

The Client Account Advisor will provide day-to-day management for clients who ship orders to major retailers requiring EDI (electronic data interchange), boutique and e-commerce consumers. The position reports to the Manager of Client Services. Other duties include:

  • Cultivating client relationship with day-to-day contacts.
  • Providing ongoing client/relationship management support by participating in quarterly business reviews.
  • Empowering clients on self-service and best practices via training and documentation.
  • Handling all aspects of relationships with our client and their customers, including responding to phone and email inquiries in a timely manner.
  • Liaisoning with internal departments to ensure customer needs are met.
  • Monitoring daily orders carefully to help ensure service is made.
  • Coordinating with warehouse teams regarding servicing client accounts & order fulfillment processes.
  • Updating routing requirement documentation & dedicated processes for each customer
  • Managing inventory control and order fulfillment computer systems, error processing/reporting/remediation, daily reporting
  • Researching and communicating transportation options and costs to clients
  • Providing client requested reporting
  • Investigating potential chargebacks
  • Reporting customer returns, returns to vendors, etc.
  • Other administrative functions as needed .

Preferred candidate profile:

Hands-on computer knowledge, excellent verbal/written English communication skills. Great attention to detail and excellent time management.

Additional requirements:

  • Computer experience and strong MS Excel skills is a must, as candidate will work directly with both front-end and back-end computer systems.
  • Beauty, apparel, or related consumer product industry client service experience a PLUS.

Interested candidates can share their resume on

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