Regional Collections Manager

2 days ago

Mumbai, Maharashtra, India YES BANK Full time ₹ 9,00,000 - ₹ 12,00,000 per year

The key responsibility of a Regional Collection Leader is to ensure achievement of key portfolio indicators across all locations/ states in his region. RCM is also responsible for ensuring collection through fair practices across locations, buckets. RCM to ensure achievement of deliverables across all portfolio indicators like 30+, 90+, GCL, NCL & Recoveries for the region. Review/ recommendation of other functions to open new geographies to be done post necessary evaluation of the cross-product portfolio indicators, key portfolio indicators of other banks etc. Man power planning, preempting infrastructure requirements basis portfolio growth to be identified & raised for Senior management approval & necessary deployment. Ensuring all the bank officers @ the region are aware about the process/ performance related parameters & are complaint to all the internal & external compliance & regulatory mandates.

  • Man power planning to ensure all geographies with adequate portfolio size are manned with bank staff.
  • Necessary infrastructure wrt vendor presence, field workforce to be ascertained prior to allocation of portfolio.
  • Field workforce to be DRA Certified & collection managers/ vendors to strictly work within the regulatory workforce
  • Regular feedback to Policy, Credit & Underwriting on delinquency trend in newly opened markets
  • Ensure achievement of targets across all key indicators like flow rates, 30+, 90+, NCL & Recoveries
  • Identify & highlight accounts which have specific trends wrt frauds, incorrect sourcing & recommend necessary policy corrections.
  • Ensure 100% process adherence to all process norms laid down by the bank.
  • Recommend process related changes to ensure "water tight" workflow wrt compliance of regulatory mandates.
  • Ensure necessary investigation of complaints received across channels are shared post necessary review to prevent any reputational/ financial loss for the Bank.
  • Highlight any abnormality wrt process gap/ process lapse to Senior Management
  • Monitor process adherence across locations & achievement of key portfolio parameters across locations.
  • Provide understanding on score card parameters wrt weightage & performance to center managers/ YBL team
  • Ensure timely hiring of quality resources on YBL roles to effectively manage YBL portfolio
  • Ensure there is no financial/ non-financial exchange with any third party (customer/ agency resources etc) by any of YBL Staff
  • Conduct surprise audit on vendor premise
  • Ensure all customer issues involving judicial bodies are highlighted to all internal stake holders (Legal/Compliance)
  • Ensure rightful representation of the Bank in any customer/ third party interaction

Minimum Qualifications

  • Bachelor's degree in any field
  • Master's degree preferred

Language Skills

  • Written and spoken English is essential

Years of Experience

  • Minimum of 10 years of work experience in Collections

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