Area Collections Manager

20 hours ago


Navi Mumbai, Maharashtra, India PhonePe Full time
Job Description

Key Deliverables:

- Strategize and drive collections for the assigned region, ensuring compliance with collection processes
- Control roll rates and recovery from delinquent portfolios, managing bucket-wise delinquencies
- Develop and implement collection strategies and SOPs aligned with regulatory compliance
- Monitor delinquent portfolios daily, review KPIs, and optimize processes for efficiency and superior client experience

Role Responsibilities:

- Analyze collection process effectiveness and implement course corrections based on data insights
- Manage stakeholder communications and resolve disagreements professionally
- Drive data-driven decisions to improve collection outcomes and operational efficiency
- Deliver on business goals and long-term milestones while managing high-pressure situations and deadlines

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