Collections Strategy Manager

3 weeks ago

Mumbai, Maharashtra, India Hiranandani Financial Services Full time
  • Develop and execute comprehensive collections strategies to optimize the recovery process and reduce delinquency rates.
  • Conduct regular projections and forecasts of collections targets based on historical data, industry trends, and business objectives.
  • Utilize advanced analytics techniques to analyze collection data, identify patterns, and extract actionable insights.
  • Develop and maintain effective management information systems (MIS) for the collections department, ensuring accurate and timely reporting of key metrics.
  • Monitor collection performance metrics, such as roll rates, collection efficiency, and days sales outstanding (DSO), to identify areas for improvement and drive strategic initiatives.
  • Collaborate with cross-functional teams, including credit, risk, and operations, to ensure alignment of collection strategies with overall business goals.
  • Design and implement collection scorecards and key performance indicators (KPIs) to track and measure the effectiveness of collection efforts.
  • Conduct regular reviews of collection policies and procedures, recommending enhancements and implementing best practices.
  • Provide guidance and support to collection teams, offering training and coaching to enhance their performance and adherence to collection strategies.
  • Collaborate with technology teams to leverage automation and data analytics tools to improve collections processes and efficiency.
  • Stay up-to-date with industry trends, regulatory changes, and best practices in collections strategies and technology solutions.
  • Present collection strategies, insights, and recommendations to senior management and stakeholders, ensuring clear communication of goals and progress.
  • Monitor external collection agency performance, ensuring compliance with regulatory requirements and performance expectations.

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