Customer Experience Officer

7 days ago


Jaipur, Rajasthan, India Swastha Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Join Us in Redefining Elderly Care with Compassion & Innovation

Company Description

Swastha is a healthcare startup on a mission to transform elderly care with compassion, innovation, and trust. Founded by professionals with
60+ years of combined corporate experience
, we enrich the lives of seniors and their families through personalized support, healthcare services, and meaningful companionship. Our vision is simple yet powerful—ensuring dignity, well-being, and happiness for every elder we serve. Visit us at

Role Description

We are hiring a Customer Experience Officer
(Full-time, on-site in Jaipur) who is passionate about delivering exceptional experiences for families and elders. If you thrive in a startup environment and care deeply about service, this role is for you

You'll act as the bridge between families and caregivers—onboarding customers, resolving concerns, enhancing service delivery, and collaborating with operations to improve processes. The role also requires meeting caregivers and customers at elders' homes when needed to ensure quality service and trust. Female candidates preferred. Based in Jaipur with occasional travel to Gurgaon.

Key Qualifications

3–5 years of experience in Customer Support/Customer Service

Strong interpersonal and problem-solving skills

Excellent communication and empathy-driven service orientation

Must reside in Jaipur (hybrid option available)

Bachelor's degree required; healthcare experience a plus



  • Jaipur, Rajasthan, India Goldenhive Care Solutions Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Engage with potential customers and convert inquiries into bookings. Onboard new customersCollect feedback, resolve concerns promptly, ensure service excellence.Ensure timely payments from customerAct as a dedicated POC for customer's family


  • Jaipur, Rajasthan, India TalentGuru Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    Job Summary:We are seeking a confident and customer-focused individual to demonstrate our products to walk-in customers, explain their features and benefits, and support the sales process by creating an engaging in-store experience.Key Responsibilities:Greet walk-in customers and understand their needs.Demonstrate product features, usage, and benefits...


  • Jaipur, Rajasthan, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 1,50,000 - ₹ 4,50,000 per year

    Role & responsibilitiesRoles and responsibilities* Handle customer inquiries, resolve issues, and provide solutions via phone, email, or chat.* Process customer orders, answer questions about products/services, and address concerns in a timely manner.* Maintain accurate records of customer interactions using CRM software.* Escalate complex issues to senior...


  • Jaipur, Rajasthan, India Aatish Trading Co Full time ₹ 15,000 - ₹ 3,00,000 per year

    Job Summary: We are looking for a highly motivated and organized CRM Executive to join our dynamic team. The ideal candidate will be responsible for ensuring smooth order processing, maintaining customer relationships, and managing various administrative tasks related to customer orders. This role will require collaboration with various departments to ensure...


  • Jaipur, Rajasthan, India Sutatva Nature Care Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Manage customer relationships through effective communication and issue resolution.* Handle counter sales with professionalism and efficiency.


  • Jaipur, Rajasthan, India AU SMALL FINANCE BANK Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionAU SMALL FINANCE BANK was founded by Mr. Sanjay Agarwal, a distinguished Chartered Accountant, and his proficient team two decades ago. Initially established as AU Financiers, the company has evolved into a leading small finance bank, focusing on customer-centric solutions. Located in Jaipur, we continue to grow with a community-focused...


  • Jaipur, Rajasthan, India THE DIVINE HILLS Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Front Office Staff at THE DIVINE HILLS, located in Jaipur. The Front Office Staff will be responsible for greeting and assisting visitors, managing phone calls, performing administrative tasks, handling customer inquiries, and accounting duties. Daily...


  • Jaipur, Rajasthan, India EMIAC Technologies Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Role OverviewWe are looking for a dedicated and customer-focusedCustomer Support Executiveto handle customer queries and ensure high levels of customer satisfaction. The ideal candidate should have strong communication skills, patience, and the ability to handle customer issues professionally.Responsibilities To DoCommunicate with customers via phone, email...


  • Jaipur, Rajasthan, India sevyam treatments private limited Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the "face" of the company for all visitors and will be responsible for the first impression we make.The ideal candidate will have a friendly and easy going personality while also being very perceptive and...

  • BPO Customer Support

    2 weeks ago


    Jaipur, Rajasthan, India Ambitious Global services Full time ₹ 3,78,000 - ₹ 4,20,000 per year

    We are hiring enthusiastic and customer-focused individuals for the role of International Customer Support Executive in our Jaipur office. The role includes both Voice and Non-Voice processes, catering to global customers. If you have excellent communication skills in English, a customer-centric approach, and the ability to handle queries efficiently, this...