Team Leader
2 weeks ago
ROLE PURPOSE & OBJECTIVE
Responsible for managing a team of 15 to 20 Officers & Senior Officers of Outbound customer service
- Sales lead generation through various campaigns targeted on outbound sales calling for new customer acquisition.
- Track conversion across campaigns and products.
- Assists internal verticals in understanding sales opportunities and generate leads across product lines.
- Conduct basic training for tele callers for their campaigns.
Business/ Financials
- Monthly target adherence
- Increase lead conversion from cross selling
- Value Generation from campaigns
- Regular follow up with business team and coordinating with branches and other alternate channels
- Design new campaigns
Customer (Both Internal & External)
- Market available training opportunities to employees and provide necessary information
- Provide performance feedback to team members & responsible for the professional development of the members.
- Customer retention checks.
- Conduct basic training for tele callers for their campaigns.
Internal Process
- Develop models for improving sales lead generation through various campaigns.
- Attrition & Shrinkage to be managed within the existing parameters.
- Assists Businesses with understanding sales opportunities.
Innovation & Learning
- Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self and for the team.
- Ensure weekly reviews are conducted with the team.
- Awareness of standards and best practices of peers in the banking industry
- Maintain adequate knowledge of company products, services & processes
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