Strategic Account Manager

Coursera was launched in 2012 by Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 175 million registered learners as of March 31, 2025. Coursera partners with over 350 leading universities and industry leaders to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees. Coursera's platform innovations enable instructors to deliver scalable, personalized, and verified learning experiences to their learners. Institutions worldwide rely on Coursera to upskill and reskill their employees, citizens, and students in high-demand fields such as GenAI, data science, technology, and business. Coursera is a Delaware public benefit corporation and a B Corp.

Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.

At Coursera, we are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration.

Coursera has a commitment to enabling flexibility and workspace choices for employees. Our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates. As an employee, we enable you to select your main way of working, whether it's from home, one of our offices or hubs, or a co-working space near you.

Job Overview

This role supports the success of Coursera's international content partners, working closely with Senior and Principal Strategic Account Managers to strengthen relationships, ensure high-quality delivery, and contribute to strategic initiatives across a portfolio of high-impact university and industry accounts.

The Strategic Account Manager will manage day-to-day partner delivery and engagement, support planning and business reviews, and collaborate with cross-functional teams—including Product, Marketing, and Content Operations—to help partners grow their impact and better serve learners around the world.

Key Responsibilities:

Partner Delivery & Relationship Support

• Manage day-to-day partner delivery and engagement, ensuring timely, accurate follow-up on questions, requests, and key deliverables
• Build rapport with international stakeholders by understanding partner context, priorities, and success metrics
• Support Senior and Principal Account Managers with account planning, QBR preparation, and regular stakeholder communications

Performance Tracking & Insight Generation

• Monitor account health and performance KPIs, identifying trends and opportunities for growth
• Prepare high-quality, client-facing materials—reports, dashboards, presentations—that highlight impact and inform decision-making
• Contribute to insight-driven recommendations that improve content quality, learner engagement, and partner success

Cross-Functional Coordination

• Liaise with Product, Legal, Marketing, and other internal teams to resolve partner issues and drive solutions
• Ensure partner needs are prioritised and addressed across global teams and time zones
• Manage internal coordination and follow-ups after QBRs, product demos, and stakeholder meetings

Strategic Support

• Support onboarding, renewals, and light-touch negotiations under the guidance of Senior and Principal Account Managers
• Maintain accurate documentation in Salesforce and ensure consistent partner updates
• Stay aligned with Coursera's evolving product roadmap, partner strategy, and regional initiatives

Basic Qualifications:

• Bachelor's degree and 6 years of experience in account management, partner success, or client-facing roles
• Proven ability to work with international stakeholders and communicate across cultures
• Strong analytical, communication, and relationship-building skills
• Experience managing competing priorities in a cross-functional, fast-paced environment
• Willingness to work across global time zones with distributed teams; this role will primarily work across EMEA timezones
• Proficiency with Salesforce, Google Workspace, and data tools such as Looker or Tableau

Preferred Qualifications

• MBA or relevant master's degree
• Experience in management consulting or a consulting-style role
• Familiarity with edtech, SaaS platforms, or digital content businesses
• Proven ability to support clients across both developed and emerging markets
• Skilled at translating data into clear, compelling narratives for diverse audiences
• Strong alignment with Coursera's mission to expand access to high-quality education

If this opportunity interests you, you might like these courses on Coursera:

• Solving Complex Problems Specialization
• Strategic Leadership and Management Specialization
• Influencing: Storytelling, Change Management and Governance Specialization
• Generative AI for Leaders

#LISG1

Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at For California Candidates, please review our CCPA Applicant Notice here For our Global Candidates, please review our GDPR Recruitment Notice here #LI-Remote

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