Key Account Manager

11 hours ago

India Weekday AI Full time US$ 90,000 - US$ 1,20,000 per year

This role is for one of the Weekday's clients

Min Experience: 10 years

Location: Remote (India), India

JobType: full-time

Requirements

What You'll Do:

Be the strategic partner for key clients

  • Serve as the primary point of contact and trusted advisor for top-tier accounts.
  • Cultivate deep relationships by understanding client goals, offering strategic insights, and providing continuous value.
  • Regularly engage in check-ins, strategic discussions, and solution-focused interactions to ensure client satisfaction and retention.
  • Deliver not just service, but tangible impact that drives client success.

Drive account expansion, not just retention

  • Identify growth opportunities within existing accounts, including untapped services or unresolved challenges.
  • Proactively pitch relevant solutions and collaborate with internal teams to bring them to life.
  • Leverage your Salesforce delivery expertise to recognize client potential and communicate in their language effectively.

Act globally, think locally

  • Work with predominantly US-based clients, understanding their business context and ensuring alignment with their objectives.
  • Hold a valid US visa and be open to quarterly travel for in-person relationship building and strategic discussions.

Ensure structure, clarity, and a client-first mindset

  • Maintain detailed and updated account plans.
  • Share actionable insights with leadership and align with delivery, pre-sales, and management teams to ensure successful engagements.
  • Anticipate client needs and keep them at the forefront of all decision-making.

You'll Thrive in This Role If You Have:

  • 10+ years of overall experience, including 5–8 years in Salesforce delivery and account management.
  • A proven track record in growing existing accounts and uncovering strategic opportunities.
  • Solid understanding of Salesforce Clouds and their business applications.
  • Excellent communication and storytelling skills, with the ability to influence stakeholders at all levels.
  • A proactive, organized, and strategic approach to long-term client success.
  • Experience with account growth strategies and planning frameworks.
  • Cross-functional collaboration experience across sales, delivery, and pre-sales.
  • A consultative and partnership-focused mindset.

Preferred Qualifications:

  • Experience managing enterprise or multi-year global accounts.
  • Familiarity with subscription or usage-based business models.
  • Experience leading Executive Business Reviews (EBRs) or quarterly planning with C-level clients.
  • Background in high-growth consulting environments.
  • Track record of owning renewals, upsells, cross-sells, and account expansions.

Skills:

  • Key Account Management
  • Salesforce Platform & Cloud Expertise
  • Strategic Client Engagement
  • Relationship Management
  • Business Expansion & Retention

About the company

At Weekday (backed by YC; also Product Hunt #1 product of the day), we are building the next frontier in hiring. We have built the largest database of white collar talent in India and have built outreach tools on top of it to generate highest response rates.

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