Client Relationship Management

1 week ago

Mumbai, Maharashtra, India Medi Assist Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are hiring an Executive Account Management to build, maintain, and strengthen long-term

relationships with clients by understanding their needs, providing tailored solutions, and ensuring

high levels of customer satisfaction by acting as the primary point of contact between the client and the organization, ensuring seamless communication, service delivery, and overall account success.

Responsibilities:

  • Respond to employee/corporate customer queries via e-mail/ phone in a timely and professional manner
  • Coordinate with respective stake holders for cashless claim settlement and resolution
  • Explain claim decisions, deductions and provide status updates clearly to customers and agents.
  • Escalate unresolved issues following the defined escalation matrix to get quicker resolutions & communicate the same to the customers.
  • Receive and verify the completeness of claim documents; advise on any pending or missing documents.
  • Coordinate with the inward team for claim registration and ensure proper documentation flow.
  • Allocate claims to the processing team for timely action.
  • Liaise with the enrollment team to ensure policy registration for both cashless and reimbursement claims.
  • Allocate claims to the processing team for timely action.
  • Liaise with the enrollment team to ensure policy registration for both cashless and reimbursement claims.
  • Monitor and follow up on all queries using claim numbers until full resolution.
  • Maintain weekly reports detailing claims, queries, and their respective TATs.

Key Qualifications:

  • Any graduate - B Com/BBA/BCA/BA/B Sc.
  • Strong interpersonal and communication skills (both verbal and written)
  • Problem solving & escalation handling
  • Teamwork & adaptability

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