Web Operations Manager

Role Summary

The
Manager, Web Operations (CMS)
will own day-to-day publishing, maintenance, and operational excellence of

. You will oversee content updates, page builds and QA processes, ensuring adherence to modern web standards across performance, accessibility, SEO, and governance.

This role is hands-on yet strategic, requiring a deep understanding of content management systems (such as Drupal), cross-functional collaboration, and a passion for optimizing digital user experiences that reflect a global enterprise brand

.

Key Responsibilities

• Manage the end-to-end content publishing process for the corporate website using Drupal CMS, ensuring accuracy, consistency, and compliance with brand guidelines.
• Partner with content, design, analytics, and IT teams to execute web updates, microsites, and campaign landing pages with speed and precision.
• Establish and enforce governance around templates, components, metadata, and SEO tagging to ensure scalable and sustainable site management.
• Monitor site performance and health: page load speed, uptime, accessibility compliance (WCAG 2.1+), and mobile responsiveness, in partnership with IT and infrastructure teams.
• Implement operational best practices for QA, release management, and change tracking, including documentation of all site updates.
• Coordinate with analytics teams to ensure accurate tagging and effective performance tracking for digital campaigns and experiences.
• Contribute to ongoing CMS enhancements and participate in roadmap discussions around Drupal upgrades, integrations, and new digital features.
• Maintain an organized content calendar and ensure updates align with campaign priorities and corporate messaging.
• Train and support internal stakeholders on web publishing standards, workflows, and CMS functionality.
• Stay current with industry trends in web operations, SEO, CMS technology, and accessibility compliance to drive continuous improvement.

KPIs and Success Metrics

• Website uptime and publishing SLA compliance
• Page load speed and Core Web Vitals performance
• Accessibility and SEO compliance scores
• Accuracy and timeliness of content updates
• Reduction in publishing errors / QA defects
• Stakeholder satisfaction with web delivery quality

Required Skills and Experience

• Bachelor's degree in Marketing, Communications, Computer Science, or related field.
• 5-8 years of experience managing CMS-based web operations for large, global organizations.
• Hands-on experience
  with
  Drupal CMS (required); familiarity with HTML/CSS, JavaScript, and responsive design principles.
• Strong understanding of SEO fundamentals, accessibility standards (WCAG), and website performance optimization.
• Proven ability to manage multiple concurrent updates and projects in a structured, deadline-driven environment
• .Experience collaborating with cross-functional stakeholders — marketing, IT, design, and analytics.
• Experience with translation management systems (TMS) or machine translationtools.
• Exceptional attention to detail, documentation discipline, and process orientation.

Strong communication and problem-solving skills.

Preferred (Nice-t
o-Have)

• Experience with other CMS frameworks (e.g., Adobe Experience Manager, Sitecore, or Headless CMS).
• Knowledge of web analytics platforms (Google Analytics 4, Adobe Analytics, Looker Studio).
• Familiarity with accessibility tools and testing frameworks.
• Exposure to DevOps or Agile delivery environments.

Experience managing agency or vendor relationships for web development.

Culture an
d Traits

You are methodical, curious, and qualit
y-driven — passionate about delivering seamless web experiences that represent HCLTech's global brand. You value collaboration, precision, and continuous improvement, and you bring a mindset aligned with our cul
ture of innovation and accoun
tability.