Collection Support Specialist

6 days ago

Pune, Maharashtra, India Citi Full time ₹ 4,00,000 - ₹ 8,00,000 per year
Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Ops Support Assistant 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Assistant 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

  • Assist unit manager by providing guidance to all levels of staff regarding processes and operating procedures
  • Coordinate team efforts to ensure the efficiency of quality, timeliness, and general operation to maintain workflow of the department
  • Evaluate equipment and staff resource allocation and help identify potential issues that may impact department workflow
  • Interact with internal departments and external clients to resolve issues and concerns
  • Monitor "In process," work to meet business and quality standards
  • Assist in making decisions within established procedures that balance the needs of the employee, company, and customer
  • Support and expansive array of products and services and serve as the team subject matter expert
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • 0-3 years of relevant experience
  • Experience with Learning Management Systems, Human Resource Systems and Learning and Development knowledge preferred
  • Proficient computer skills
  • Ability to adapt to new technology quickly and seamlessly
  • Consistently demonstrates clear and concise written and verbal communication skills

Education:

  • 15 or 16 years of full time graduation in any stream, preferably from commerce and arts background.

Shift of operations:

This job will have Night shifts.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi's EEO Policy Statement and the Know Your Rights poster.

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