Front Office Executive
2 weeks ago
- Reception & Patient Handling
- Greet and assist patients, visitors, and vendors in a courteous manner.
- Manage patient registrations, appointments, and scheduling.
- Guide patients regarding services, procedures, and facilities.
- Customer Service
- Handle inquiries and provide accurate information.
- Manage patient complaints and escalate to seniors if required.
- Ensure patient satisfaction with prompt and professional service.
- Billing & Documentation
- Handle billing, cash collections, and payment receipts.
- Maintain accurate records of patients and transactions.
- Ensure error-free data entry in hospital/diagnostic software.
- Coordination
- Coordinate with doctors, lab technicians, and other departments for seamless service delivery.
- Support management in smooth day-to-day operations.
Key Skills & Competencies:
- Excellent communication and interpersonal skills.
- Customer-oriented approach with patience and empathy.
- Basic knowledge of billing, cash handling, and documentation.
- Proficiency in MS Office and hospital/diagnostic software (preferred).
Qualifications & Experience:
- Graduate in any discipline (preferably Business Administration or Healthcare-related).
- 1–3 years of experience in front office/customer service, preferably in healthcare/diagnostic centers/hospitals.
Job Type: Full-time
Pay: ₹10, ₹25,000.00 per month
Work Location: In person
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