Tele Caller Executive

3 days ago

Chembur, Maharashtra, India THE DIAMOND FACTORY Full time ₹ 1,80,000 - ₹ 3,60,000 per year

Role Overview:As a Telecaller, you'll play a crucial role in connecting with potential clients, guiding them through their jewelry journey, and ensuring they have a remarkable experience. Your mission is to convert leads into satisfied customers by leveraging your communication skills, empathy, and relationship-building abilities.

Key Responsibilities :

Client Communication:

  • Reach out to leads provided, offering detailed information about our stunning jewelry collection according to our Standard Operating Procedures (SOPs).
  • Use empathetic communication to understand and address client needs, ensuring a personalized and engaging conversation.

Record Keeping:

  • Maintain accurate records of client interactions, including inquiries, comments, and actions taken, using our CRM system.
  • Ensure follow-ups are conducted to confirm that clients' requests have been addressed appropriately.

Relationship Building:

  • Develop and nurture relationships with clients to facilitate upselling opportunities and enhance customer satisfaction.
  • Aim to build lasting connections that encourage repeat business and referrals.

Sales Conversion:

  • Convince leads to visit our store and view their desired jewelry, working closely with store personnel to coordinate appointments and sales.
  • Assist in closing sales by providing detailed information and facilitating a seamless shopping experience.

Store Coordination:

  • Communicate customer requirements and preferences to the store team, ensuring they have all necessary details to assist clients effectively.

Job Type: Full-time

Pay: From ₹15,000.00 per month

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: In person

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