Customer Success Specialist

2 days ago

Bengaluru, Karnataka, India Hotelogix Full time ₹ 4,50,000 - ₹ 9,00,000 per year

CSS
Experience:
3 - 5yrs

Shift Timing:
12noon - 9PM

Objectives of this Role

  • Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.
  • To better customer adoption by meeting upsell/cross-sell targets.
  • Establish a trusted and strategic advisor relationship to help drive continued value of our products and services.
  • Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team.
  • Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.
  • Maintain existing customer success metrics and data as directed.

Daily and Monthly Responsibilities

  • Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.
  • Review the customer journey, identifying how its supported, taking a consultative approach in helping clients overcome issues and achieve goals.
  • Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time.
  • Collaborate, problem-solve, and/or strategize upcoming client meetings with team members.
  • Prepare necessary documentation or visuals for the client to demonstrate performance of campaigns.
  • Work with the sales and marketing team to drill customer references and develop case studies, testimonials, and other required marketing materials.

Required Skills and Qualifications

  • 3-5 years of experience in communications, marketing, sales, account management, or customer success.
  • Strong verbal and written communication, strategic planning, and project management skills.
  • Analytical and process-oriented mindset.
  • Comfortable working across multiple departments in a deadline-driven environment.
  • Active team player, self-starter, and multi-tasker who can quickly adjust priorities.

Preferred Qualifications

  • Bachelors degree.
  • Knowledge of Zoho will be a plus point.

Locations:
Karnataka, Bengaluru, India

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