Service Manager
5 days ago
Role Overview:
We are seeking an experienced and dynamic Service Manager to oversee the maintenance, inspection, and readiness of repo electric auto-rickshaws across. This role is crucial for ensuring the refurbished repo fleet is operational, compliant, and ready for deployment or resale.
Key Responsibilities:
 Repo Vehicle Management:
o Take ownership of all repossessed EV rickshaws across designated cities.
o Oversee inspection, diagnosis, and repair of repo vehicles to make them roadworthy.
o Ensure accurate documentation of each vehicle's condition and repair history.
 City-Level Service Coordination:
o Liaise with service partners, garages, and technicians in each city to manage repairs.
o Monitor turnaround times for vehicle servicing and refurbishing.
o Standardize service quality across cities.
 Spare Parts & Inventory:
o Ensure availability and optimal usage of spare parts.
o Track consumption trends and manage city-wise stock levels.
 Vendor & Workshop Management:
o Build and maintain strong relationships with local garages and service vendors.
o Negotiate service rates, ensure adherence to SLAs, and monitor service quality.
 Team Leadership & MIS:
o Supervise and train field executives or service coordinators (if applicable).
o Maintain detailed MIS on vehicle status, repairs, costs, and timelines.
Compliance & Quality Checks:
o Ensure each repo vehicle meets regulatory and company standards before reuse or resale.
o Conduct random quality checks across locations.
Candidate Profile:
 Diploma/Degree in Automobile/Mechanical Engineering or related field.
 4-5 years of experience in service operations, preferably in 3W or EV segments.
 Exposure to repossession vehicle handling or used vehicle refurbishment is a strong plus.
 Strong vendor management and negotiation skills.
 Willingness to travel extensively across cities.
 Working knowledge of EV systems, battery diagnostics, and basic electrical troubleshooting.
Location:
1. UP Region:
- Coverage:
 Entire Uttar Pradesh(Excluding Noida) – Agra, Aligarh, Lucknow, Kanpur, Mathura, Varanasi, Ayodhya, Bareilly, Hardoi
- Base Location:
 Lucknow
2. Delhi:
- Coverage:
 Delhi, Noida, Maharashtra, Bihar, Chhattisgarh, Madhya Pradesh
- Base Location:
 Delhi
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