Service Team Lead
6 days ago
Responsibilities :
Team Management (Service FSEs) min 15-20.
SLA Management- Ticket Closure of both Proactive and Reactive Merchants issues.(device related)
Material Management from Hub to FSE.(Fwd and Reverse Logistics).
Upselling Skill.
Analytical and Data Manager.
Trainer Mindset.
Criteria :
Strong service background
Industry- DTH/Broadband/Consumer Electronics etc.
Local market knowledge
Strong understanding of stock handling/ inventory management
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