Service Designer

1 day ago

Lucknow, Uttar Pradesh, India Infosys Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Educational RequirementsBachelor of Engineering,Bachelor of DesignService LineWONG DOODYResponsibilitiesWere seeking a Service Designer to transform how we deliver value to customersIn this role, youll focus on orchestrating seamless, end-to-end service experiences across our digital products. Youll bring together user research, journey mapping, and systems thinking to ensure that our services work well at every touchpoint online and beyond.Key Responsibilities:Service Design Strategy- Lead the design of service blueprints and digital customer journeys, aligning them with business outcomes.- Use research to identify pain points and opportunities in the customer experience.- Translate complex functional/nonfunctional requirements into actionable service design strategies.Collaboration & Design Operations- Partner with product, UX, and engineering teams to integrate service design into product development.- Facilitate workshops and design sprints to co-create with stakeholders.- Maintain and update service design documentation using tools like SharePoint and Mural.Experience Management- Manage the service layer of digital products, including onboarding, support, and in-product guidance.- Advocate for user-centered service solutions across the customer journey.- Measure and iterate on service design improvements based on customer feedback and business KPIs.Delivery & Impact- Oversee the service design process for medium to large projects, ensuring alignment with delivery timelines and business objectives.- Use prototypes to communicate service design concepts clearly.- Track and measure the impact of service improvements through performance indicators.Required Qualifications:- 8+ years of experience in service design or digital experience strategy.- Strong grasp of journey mapping, blueprinting, and service modelling.- Experience using tools like Mural, Figma, Adobe Creative Suite, and SharePoint.- Solid understanding of digital platforms, design systems, and UX principles.- Experience in Agile environments, with familiarity in Lean UX methodologies.Preferred Skills:- Bachelors/Masters in Design, Human-Computer Interaction, or equivalent experience.- Experience in e-commerce, SaaS, or platform-based digital services.- Ability to apply sociocultural trends to innovate service designs.- Strong problem-solving skills, with the ability to adapt to changing business needs.Preferred Skills:Foundational->Service Management->Service Design

  • Architect And Interior Designer

    2 weeks ago

    Lucknow, Uttar Pradesh, India Dual Palette Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionDual Palette Vision is a unique design company founded by two sisters, offering expertise in architecture, interior design, and graphic design services. We provide tailored solutions to meet diverse design needs, transforming spaces into functional and aesthetically pleasing environments. Our architecture and interior design services cater...

  • Interior Designer

    2 weeks ago

    Lucknow, Uttar Pradesh, India MORE INTERIOR AND CONSTRUCTION Full time ₹ 10,000 - ₹ 2,50,000 per year

    More Interior & Construction is a trusted name in the field of interior designing and construction services, with 6 years of proven expertise. Since our inception, we have been delivering high-quality, innovative, and cost-effective solutions to residential, commercial, and corporate projects.We proudly operate across major cities including Kanpur, Lucknow,...

  • Graphic Designer

    7 days ago

    Lucknow, Uttar Pradesh, India Waasle Laundry Private Limited Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Company DescriptionWaasle Laundry Pvt. Ltd. is one of India's fastest-growing and most trusted laundry franchise brands, operating 80+ outlets in 30+ cities. We deliver hygienic, fast, and affordable laundry services while ensuring high standards of quality and customer satisfaction. Our commitment to excellence has made us a leader in the industry.We're...

  • Interior Designer

    3 days ago

    Lucknow, Uttar Pradesh, India ADVANCE GROUP_ Ind Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionADVANCE GROUP_ Ind. is a team of experts integrating the skills, knowledge, and experience needed to bring clients' ideas to life. We offer consultancy and construction services for residential, commercial, interior design, landscape, conservation, and urban design projects. Our dedication ensures high-quality outcomes for a diverse range...

  • Graphic Designer

    3 days ago

    Lucknow, Uttar Pradesh, India Marine Group Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionMarine Group is a leading diversified conglomerate with business interests spanning Real Estate, IT Services, Interior & Exterior Design, Healthcare, Beverages, and Construction. Driven by quality and innovation, we consistently deliver excellence across every project and sector we serve.Role DescriptionWe are seeking a creative and...

  • Electronics Design Engineer

    7 days ago

    Lucknow, Uttar Pradesh, India Hydro Pneumatic Engineers (Hyd) Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionHydro Pneumatic Engineers (Hyd) Pvt. Ltd. is a team of engineers working with the Government of India in the Defense and Space sectors. We provide reliable engineering services for both critical and non-critical needs, offering cost-effective solutions. Our expertise ensures we deliver exceptional service and support in these highly...

  • Material Design Engineer

    7 days ago

    Lucknow, Uttar Pradesh, India Hydro Pneumatic Engineers (Hyd) Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionHydro Pneumatic Engineers (Hyd) Pvt. Ltd. is a team of engineers working with the Government of India in the fields of Defense and Space. We provide reliable and cost-effective engineering services for your critical and non-critical needs, delivering solutions that meet stringent requirements.Role DescriptionThis is a full-time on-site...

  • User Interface Designer

    4 days ago

    Lucknow, Uttar Pradesh, India Techdock Labs Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionTechDock Labs is dedicated to helping other companies enhance their technology capabilities. Our mission is to provide businesses with the tools and expertise needed to develop and implement effective technology solutions. We offer services such as software development, technology consulting, and digital strategy to help companies improve...

  • Electronics Design Engineer

    1 day ago

    Lucknow, Uttar Pradesh, India Hydro Pneumatic Engineers (Hyd) Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionHydro Pneumatic Engineers (Hyd) Pvt. Ltd. is a team of engineers collaborating with the Government of India in the defense and space sectors. We deliver reliable engineering services addressing both critical and non-critical needs. Our mission is to provide cost-effective solutions while maintaining high standards of quality and...

  • Customer Service Engineer

    2 weeks ago

    Lucknow, Uttar Pradesh, India GE Healthcare Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Customer Service Engineer Job Description SummaryAs a Senior Customer Service Engineer, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, carrying out installation and maintenance all GE HealthCare Imaging equipment like MR, CT etc and ensuring customer satisfaction in the assigned...