Senior Analyst_Health Asia Flex

We are seeking a talented individual to join our Insurance Operations team at Mercer. This role will be based in Pune. This is a hybrid role that has a requirement of working at least three days a week in the office.

Senior Analyst – Insurance Operations (Grade B2)
What can you expect?
We are looking to hire a Senior Analyst in the Healthcare Claims Adjudication and email enquiries Team. The role will be responsible for processing & validating the claims adjudication of medical claims for the employees of our clients based in Singapore. The role also demands to resolve email enquiries of the employees related to settlement disputes, claims status, estimation of benefits coverage, product coverage etc.

What is in it for you?

• Medical insurance, personal accident insurance, group term life insurance from the day you join us
• Holidays (Location Specific)
• Shared Transport (Provided the address falls in service zone)

We will count on you to:

• Process & validate various insurers decision on settlement of health claims – verification of bills under various health product.
• Email enquiries handling for health insurance products – policies like GOC, GOS, GHS, GBT etc
• Updating all documentation and training of team members
• Drive the culture of First Time Right
• Preparation of Month end/Weekly/Daily Reports
• Support self-development (cross trainings, process training, soft skill trainings etc)
• Support all projects and quality initiatives – Process improvement ideas.

What you need to have:

• Graduation / post-graduation in any stream
• 1+ years of experience purely in healthcare claims management - verification of bills under various health products
• Exceptional written & verbal communication skills
• Experience in Email query handling for health insurance products – policies like GOC, GOS, GHS, GBT etc
• Should be good at basic calculations – calculating prorated benefits, calculating final benefits

Education:

• Graduate (any stream)

What makes you stand out?

• Excellent Communication Skills both written & verbal.
• Executive presence that conveys composure and confidence in all situations
• Strong analytical, research and problem-solving skills, attention to details

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 20,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit Follow Mercer on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

R_311288