Senior Telecaller

2 days ago


Panchpakhadi Thane Maharashtra, India Athaayu Urocare Full time ₹ 4,20,000 per year

Key Responsibilities:

  • Handle inbound and outbound calls related to patient inquiries, appointment bookings, follow-ups, and service information.
  • Provide details on hospital services, consultants' availability, timings, and locations.
  • Maintain accurate records of calls, patient details, and follow-ups in the Hospital Information System (HIS) or CRM software.
  • Coordinate with hospital units across different locations for appointment confirmation and patient updates.
  • Follow standard scripts and communication protocols to ensure consistency in patient interactions.
  • Assist in managing feedback calls, promotional campaigns, or patient satisfaction surveys as required.
  • Escalate patient concerns or complaints to the appropriate department for timely resolution.
  • Ensure high standards of call quality, empathy, and professionalism at all times.
  • Maintain confidentiality of patient information and comply with hospital data protection policies.
  • Fluency in English, Hindi, and Marathi (Kannada knowledge preferred).

Job Types: Full-time, Permanent

Pay: ₹25, ₹35,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person


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