Front Desk Manager

1 week ago

Paharganj DelhiNCR, India Hotel Grand Godwin Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are seeking a highly motivated and professional Front Office Manager to oversee the day-to-day operations of our hotel's reception area. The ideal candidate will have excellent English communication skills, strong leadership abilities, and a passion for delivering outstanding guest service. This role is key to creating a welcoming and smooth check-in/check-out experience for our guests.

  • Key Responsibilities:Manage and supervise all front office operations, including reception, guest services, and concierge.
  • Ensure smooth check-in and check-out procedures and handle guest inquiries and complaints professionally.
  • Maintain high levels of guest satisfaction by delivering excellent customer service and personal attention to guest needs.
  • Train, schedule, and supervise front desk staff, ensuring professional appearance and conduct.
  • Coordinate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled promptly.
  • Monitor room availability, rates, and bookings in the property management system.
  • Handle billing and cash operations accurately and in accordance with hotel policies.
  • Ensure that the front office operates efficiently and complies with hotel standards and procedures.
  • Generate daily reports and provide insights to improve service quality and guest experience.
  • Maintain a clean, organized, and welcoming reception area.

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