Incharge - Front Desk
4 days ago
Key Responsibilities:
- Supervise and coordinate all front desk operations, including patient registration, appointment scheduling, and billing queries.
- Greet and assist patients, visitors, and vendors courteously and professionally.
- Ensure proper documentation of patient records, insurance details, and referrals.
- Manage the front desk team including receptionists and support staff assign duties, monitor performance, and provide training.
- Handle patient complaints or issues efficiently, escalating to the appropriate authority when necessary.
- Monitor daily OPD schedules and coordinate with doctors and technicians for timely flow of patients.
- Maintain inventory of front office supplies and ensure the cleanliness and readiness of the reception area.
- Ensure accurate cash handling, billing entries, and handovers at shift changes.
- Liaise with departments (billing, pharmacy, lab, etc.) to ensure smooth patient experience.
- Prepare and submit daily, weekly, and monthly front office reports to management.
- Uphold patient confidentiality and comply with hospital policies and protocols.
Qualifications & Skills:
- Bachelor's degree in any discipline (Healthcare Administration or related field preferred)
- 2-5 years of experience in front office management, preferably in a hospital or eye care facility
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Proficient in using hospital management software (HMS), MS Office, and digital tools
- Ability to multitask, stay calm under pressure, and handle sensitive situations professionally
- Knowledge of insurance processes and medical terminology is an added advantage.
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