Operations Support

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GCOO Operations is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Operations teams are making sure all this happens smoothly. 

We are currently seeking fresh Graduates to join the GCOO Payment Services team as Apprentice for duration of 12 months.

Principal Responsibilities:

• Supporting daily operations and administration of capital account transactions and queries - regulatory filings, RBI liaison, customer and business engagement etc. to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank.

• Co-ordinating with external vendors to ensure timely and accurate completion of all assigned activities.

• Supporting automation activities within the team

• Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.

• Implement the group compliance policy as applicable to role. Should be aware of the Operational Risk scenarios associated with their role, and to ensure that all actions during their employment with HSBC, take account of the likelihood of operational risk occurring

· Graduation / Post-Graduation (Bachelor's degree holder of an UGC recognised University and must possess mark sheets and provisional / Degree certificate of passing)

· Only Fresh Graduates within 0-5 years of completing their Bachelor's degree can apply.

· Candidate should not have done any Govt. regulated Apprenticeship in past

Skills:

· People and Stakeholders Management

· Strong Communication and decision making ability

· Thinking and Problem solving skills

· Customer centric approach to support business growth   

Additional Information

• The tenure of the Apprentice will be 1 (one) year as defined under Apprentices Act, 1961 and Apprenticeship Rules 1992 amended from time to time.

• All Apprentices engaged by the Bank will also be featured in NATS portal as an 'Apprentice'. By virtue of them being covered under the provisions of the Act, a candidate profile will be created for each apprentice in the NATS portal, which will be available to them for viewing.

• On completion of the one-year Apprenticeship tenure, a Certificate of Proficiency will be issued to the apprentice by the Govt. of India, as applicable under the Act and the enrollment under the Apprenticeship Act will cease.

· All other clauses regarding the tenure of engagement as an Apprentice with HSBC will stand as mentioned in the offer letter issued by the Bank at the time of joining.

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HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India