Customer Service Executive

1 week ago


Vikhroli, India Vastu Housing Finance Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Role & responsibilities

  • Handle customer queries, requests, and complaints over phone calls and other support channels.
  • Manage customer retention and satisfaction through timely and effective resolution of concerns.
  • Ensure prompt management and closure of all customer enquiries within defined timelines.
  • Coordinate regularly with branch operations teams and branch managers to ensure issue resolution.
  • Maintain a high level of professionalism, empathy, and ownership in all customer interactions.

Preferred candidate profile

  • Graduate or above in any discipline.
  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving abilities.
  • Ability to work under tight timelines and manage multiple tasks effectively.
  • High attention to detail and accuracy.
  • Prior experience handling customer queries via telephone, chat, or email.
  • Strong decision-making and conflict management skills.
  • Computer literacy and familiarity with CRM or customer support systems.
  • A customer-centric mindset with a passion for service excellence.


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