Customer Service Executive

3 days ago

Vikhroli Mumbai Maharashtra, India SCREENALL WINDOW FASHION LLP Full time

_Role:_
- To coordinate between customer and internal company functionaries
- Resolve customer issues and complaints effectively and efficiently
- Handle customer complaints and escalate complex issues to the appropriate channels for resolution, following up to ensure satisfactory outcomes
- Informs and/or updates the executives, peers, and subordinates on relevant information promptly
- Maintain an updated knowledge of the organization's products, services, and customer service policies
- Document customer interactions when necessary, compiling documents and forwarding information to interested parties
- Key Competencies:_
- Excellent verbal (English + Hindi ) and written (English) communication skills
- 3 to 5 years of previous customer service experience
- Ability to provide a positive customer experience
- Strong phone etiquette skills
- Customer satisfaction oriented mindset
- Ability to multitask, prioritize, and manage time effectively
- Establish and maintain good rapport with customers by using positive language and anticipating their needs
- Ability to maintain a calm and polite manner in stressful situations
- Familiarity with customer-relationship management (CRM) software programs is a plus

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 4 years (preferred)
- Customer service: 4 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**

+91 9820711776

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