Technical Support Engineer

2 days ago


UK Chennai Dubai Eastern Province, India Al Fanar Company Full time £ 25,000 - £ 40,000 per year
Job Description

Technical Support Engineer - ZIV | alfanar Electric

Description: Requisition ID: 17857

City: DASA Manag.

Group Overview:

Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design & development centers and a host of facilities in the Middle East and other countries.

alfanar is involved in:

  • Electrical, Electromechanical and Civil Engineering Construction
  • Manufacturing and Marketing Electrical Construction Products
  • Allied Engineering Services
Our Main Divisions:
  • alfanar electric
  • alfanar Construction
  • alfanar Building Systems
alfanar electric

alfanar electric is the industrial arm of alfanar, manufacturing a variety of low, medium and high voltage electrical construction products.

alfanar electric operates industries in:

  • Riyadh and Jubail, Saudi Arabia
  • Dubai, UAE
  • London, UK

alfanar has a development and engineering center in Chennai, India.

Industrial Complex, Riyadh

The center of alfanars industrial activities is alfanar Industrial Complex situated in the Third Industrial Zone on Al-Kharj Road, Riyadh.

Spread across 700,000 square meters, the Complex houses alfanars facilities.

The Complex has a comprehensive infrastructure including a data and communication center as well as a commercial zone.

Job Purpose

Responsible for providing technical support and solutions to customers and internal teams by troubleshooting issues, supporting product commissioning, and ensuring proper system functionality. Act as a key technical liaison, helping to resolve warranty claims, support project execution, and maintain accurate technical documentation.

Key Accountability Areas Warranty Claims Support:
  • Assist in diagnosing technical issues related to warranty claims and propose appropriate solutions under the guidance of senior engineers.
  • Facilitate communication between clients and internal teams to ensure timely and effective claim resolution.
Field Commissioning Assistance:
  • Support the installation, testing, and troubleshooting of electrical and mechanical systems during field commissioning.
  • Contribute to ensuring systems meet project specifications and compliance standards.
  • Document commissioning issues and assist in resolving them collaboratively.
Project Engineering Support:
  • Aid project teams with technical tasks, problem-solving, and the delivery of engineering services.
  • Assist in the preparation of technical documentation, ensuring accuracy and adherence to engineering standards.
Technical Documentation:
  • Maintain accurate and organized records of engineering activities, including test results, warranty resolutions, and commissioning logs.
  • Support the preparation and review of clear, concise technical reports and documentation.
Learning and Development:
  • Engage in continuous learning by seeking mentorship from senior engineers and participating in relevant training programs.
  • Contribute to improving engineering workflows by supporting process enhancements under supervision.
Role Accountability HR Proficiency:
  • Ability to obtain updated soft and technical skills related to the job.
Delivery:
  • Perform the planned activities to meet the operational and development targets as per delivery schedules.
  • Utilize resources effectively to achieve objectives within efficient cost and time.
  • Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
Problem-Solving:
  • Solve any related problems and escalate any complex operational issues.
Quality:
  • Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
Business Process Improvements:
  • Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.
Compliance:
  • Comply with related policies and procedures and work instructions.
Health, Safety, and Environment:
  • Ensure compliance with relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.
Academic Qualification
  • Bachelor Degree in Electrical Engineering
Work Experience
  • 2 to 4 Years
Technical / Functional Competencies
  • Customer Service Orientation
  • Customer Service Programs

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