Client Relationship Manager

11 hours ago

Noida, Uttar Pradesh, India Maxpine Developer Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Were Hiring: CRM Manager (Female) at MaxPine Group

Are you a dynamic, organized, and customer-focused professional ready to take the next step in your career? MaxPine Group is looking for a female CRM Manager to join our growing team

Location: Noida Sector - 63

Job Type: Full-Time

Industry: Real Estate

About the Role

Are you passionate about customer engagement and relationship management? Were looking for a dynamic CRM Manager to drive exceptional post-sales experiences, foster strong client relationships, and lead CRM operations for our residential and commercial real estate projects.

The CRM Manager plays a pivotal role in maximizing customer satisfaction, retention, and revenue growth, ensuring smooth communication and coordination across departments to deliver top-notch service.

Key Responsibilities

Build and nurture long-term relationships with clients.

Manage post-sales processes including payments, collections, documentation, and client queries.

Conduct regular business reviews to ensure client satisfaction.

Coordinate with legal, finance, sales, and operations teams for smooth customer journey.

Send welcome calls/mails within 24 hours of booking and gather feedback.

Attend walk-in customers and resolve queries regarding cancellation, transfer, and registration.

Issue payment receipts, demand letters, and reminders.

Handle demand generation, cheque validation, sales order generation, customer master, material, and debit/credit note creation.

Prepare and share daily, weekly, and monthly reports with management.

Identify discrepancies and escalate them to the management in a timely manner.

Assist clients in legal, taxation, banking, and registration related concerns.

Provide regular project updates and ensure documentation accuracy till possession.

What We're Looking For

Graduate with 4–5 years of experience in CRM (Real Estate industry only).

Strong background in residential and commercial real estate projects.

Excellent communication, presentation, and interpersonal skills.

Proficiency in MS Office and Advanced Excel.

Presentable, confident, and customer-centric personality.

Why Join Us?

Be a part of a fast-growing real estate brand.

Work with passionate and experienced professionals.

Take charge of high-impact customer experiences.

Apply now and help us build lasting relationships through exceptional service

Contact :

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