Change Coordinator

1 day ago

Bengaluru, Karnataka, India World Wide Technology Full time ₹ 9,00,000 - ₹ 12,00,000 per year

World Wide Technology Holding Co, LLC (WWT) is a privately held global technology integrator and supply chain solutions provider. Through our culture of innovation, we inspire, build and deliver business results, from idea to outcome.

Based in St. Louis, WWT works closely with industry leaders such as Cisco, VMware, NetApp, Dell EMC, HPE and several others, but also include emerging tech players. WWT employs more than 10,000 people and operates in more than 2 million square feet of state-of-the-art warehousing, distribution and integration space strategically located throughout the world. WWT ranks Glassdoors Best Places to Work and has been on Fortune's 100 Best Companies to Work For list 13 years in a row

World Wide Technology is looking for a Change Coordinator - Remote

Role Change Coordinator

Remote Opportunity

Long-Term Contract

Roles and Responsibilities: - Change Coordinator

Responsibilities:

Coordination of Change Planning, Scheduling and Execution via Service Now supporting Infrastructure Services Program Management

Leverage Change Templates to support Change submission where Technical teams request due to complex change requirements and/or multiple team involvement

Coordination of Change Task acceptance and Change Approvals with impacted technology, application, business contacts and other support teams as applicable to ensure timely approvals before expiration.

Interface with Change Approval Boards and individual stakeholders to drive change from initial request to full approval (implementation completed) working thru change rejections, reporting on status of changes back to aligned program / project manager

Knowledge and understanding of the types of changes being requested as this is necessary to explain to various stakeholders to secure approvals and acceptance

Adhere to Citigroup Change processes and procedures for all assigned Changes

During Change Window (Green Zones) Coordination of Zoom Bridge global virtual teams across multiple time zones / regions: NAM, EMEA, ASPAC, LATAM, serving as primary coordinator and first point of escalation throughout the change window

Manage status of assigned Changes aligned to project JIRA for full transparency into assigned initiatives, communication of status and change related issues (escalation) to all stakeholders, including portfolio management, on a timely basis via JIRA updates.

Prepare and report status of Service Now Change under management on a regular basis, including metrics needed for various project, technology, risk groups and dashboards or Service Now reports where applicable.

Technical Attributes:

Intermediate to advanced:

Knowledge of Service Now change, incident, request modules and reporting

Strong and Demonstratable skills with following:

JIRA (e.g., updating comments on JIRA, entering data in key fields per standard)

ServiceNow (e.g., INC, CHG, REQ)

Zoom bridge facilitation and ability to capture notes / escalations during call and facilitate email updates to impacted stakeholders leveraging pre-defined templates.

Skills:

Execution oriented with strong attention to detail

Fluent in English with strong verbal and written communication skills required to facilitate change bridge and influence Change Approval Board members

Ability to work in a matrix environment and partner with virtual teams across Program Management and Infrastructure Services teams.

Ability to work independently, multi-task on multiple Changes, and take ownership of assigned Change(s) to drive success

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