Customer Relationship Manager

2 weeks ago

Nit Faridabad Bus Stop Gurgaon DelhiNCR, India Liquiclear Technologies Private Limited Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Key Responsibilities:

  • Manage and maintain the CRM system (e.g., Zoho)
  • project handling support service
  • Develop and implement CRM strategies to increase customer retention and conversion.
  • Manage automation flows such as welcome emails, follow-ups, and feedback loops.
  • Train internal teams on CRM usage and best practices when needed.
  • Handle customer feedback and complaints effectively, ensuring timely resolution.

Key Skills & Qualifications:

  • Bachelor's degree in Marketing, Business Administration, or a related field.
  • 1–5 years of experience in CRM, customer service, or digital marketing.
  • Proficient in CRM software (e.g. Zoho).
  • Strong analytical skills and attention to detail.
  • Excellent written and verbal communication.
  • Ability to work collaboratively across teams.
  • Understanding of customer lifecycle management.

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