Guest Relations Executive

4 days ago

Idukki, India Willmount Resorts Full time ₹ 1,68,000 - ₹ 2,04,000 per year

A Guest Relations Executive in a resort is responsible for ensuring a positive experience for guests by addressing their needs and concerns. This role involves a combination of customer service, communication, and problem-solving skills. Here are the key responsibilities of a Guest Relations Executive in a resort:

  • Candidates: Only Male Candidates are preferred.
  • Welcome and Check-in:
  • Greet guests upon arrival and provide a warm welcome.
  • Assist with the check-in process, ensuring a smooth and efficient experience.
  • Guest Services:
  • Act as a point of contact for guests throughout their stay, addressing inquiries and providing information about resort facilities and services.
  • Handle special requests and preferences for guests, such as room preferences, dietary requirements, or special occasions.
  • Issue Resolution:
  • Address and resolve guest complaints or concerns in a timely and satisfactory manner.
  • Collaborate with other departments, such as housekeeping or maintenance, to resolve issues promptly.
  • Concierge Services:
  • Provide concierge services, including arranging transportation, making restaurant reservations, and assisting with tour bookings.
  • Offer recommendations for local attractions, dining, and entertainment.
  • Communication:
  • Maintain effective communication with guests, ensuring they are informed about resort events, policies, and any changes.
  • Use multiple communication channels, such as phone, email, and in-person interactions, to stay connected with guests.
  • Guest Feedback:
  • Collect and analyze guest feedback through surveys, reviews, and direct interactions.
  • Use feedback to identify areas for improvement and implement changes to enhance guest satisfaction.
  • VIP Guest Handling:
  • Identify and prioritise VIP guests, ensuring they receive special attention and personalised services.
  • Coordinate with other departments to fullfill special requests for VIP guests.
  • Upselling and Promotion:
  • Promote resort amenities and services to guests, encouraging upsells and cross-sells.
  • Inform guests about promotions, packages, and loyalty programs to enhance their experience.
  • Emergency Response:
  • Be prepared to handle emergency situations and assist guests in the event of evacuations or other safety concerns.
  • Communicate emergency procedures to guests and ensure their safety.
  • Documentation:
  • Maintain accurate guest records, including preferences, special requests, and any incidents.
  • Prepare reports on guest feedback, issues, and resolutions.
  • Training and Development:
  • Participate in ongoing training to stay updated on resort services, policies, and procedures.
  • Train and mentor junior staff in guest relations responsibilities.
  • Cultural Sensitivity:
  • Demonstrate cultural sensitivity and awareness to cater to a diverse range of guests.

This can also be searched for the position of GRE, Customer Relations, Hospitalilty, Guest Handling, Hotel Management, Fresher, Trekking, Guide, Supervision, Male

Job Types: Full-time, Permanent, Fresher

Pay: ₹14, ₹17,000.00 per month

Benefits:

  • Commuter assistance
  • Food provided
  • Leave encashment

Work Location: In person

Speak with the employer

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