UC & Collaboration Egnineer (L1/L2)

2 weeks ago

Chennai, Tamil Nadu, India GlobalXperts Technology Full time ₹ 3,00,000 - ₹ 5,00,000 per year

Position: Cisco Voice Engineer

Location: Chennai / Gurugram (Work from Office)

Experience: 2+ years

Shift : As per project requirement

Notice Period: Immediate joiners preferred

Job Responsibilities:

  • Monitor and maintain the hosted network and UC environment.
  • Handle MACD (Moves, Adds, Changes, Deletions) requests.
  • Manage and resolve support tickets within SLAs.
  • Perform basic troubleshooting for voice, data, and UC systems.
  • Escalate complex issues to senior engineers when required.
  • Apply firmware updates and assist with scheduled network upgrades.
  • Investigate and resolve network and UC-related faults.
  • Provide reports on network performance and status.
  • Assist in setting up and maintaining network and UC infrastructure.
  • Work on basic configurations and troubleshooting of Voice Gateways, Cisco Call Manager, and Cisco Unity.
  • Monitor network activity and ensure smooth performance.

Required Skills & Knowledge:

  • Bachelor's degree in Computer Science, IT, or related field.
  • Basic understanding of network systems, routing, and switching.
  • Knowledge of VoIP, TCP/IP, BGP, OSPF, and other communication protocols.
  • Basic understanding of Unified Communication tools (Call Manager, Unity, Voice Gateways).
  • Preferred certifications: CCNA, CCNP, or equivalent.
  • Strong troubleshooting and problem-solving skills.
  • Good verbal and written communication.
  • Ability to work independently and in a team.
  • Willing to work in 24x7 rotational shifts.

Job Type: Full-time

Pay: ₹300, ₹500,000.00 per year

Application Question(s):

    1. What is your current CTC in Lacs per annum?
    1. What is your expected CTC in Lacs per annum?
    1. What is your notice period in days ?
    1. How many years of experience do you have in voip?
    1. Please let us know your core skills in UC and collaboration side ?
    1. Are you ok to work from office (Gurugram-Sector 54)?
    1. Please rate your english communication skills out of 10 (1 i lowest and 10 is highest)
    1. Reason for leaving current employment ?
    1. Have you read the Job Description and ok to perform all mentioned roles and resposibilties ?
    1. What are your top technical skills in Unified Collaboration , which make you fit for this current role ?

Work Location: In person

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