Transportation Representative NOC IB

5 days ago

Remote, India Amazon Full time ₹ 40,000 - ₹ 80,000 per year
DESCRIPTION

The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Key job responsibilities

Effectively communicate in a clear and professional manner at all times

Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners

Effectively manage sensitive cases by reporting up the escalation matrix

Demonstrate excellent time-management skills

Maintains or exceeds targeted performance metrics

Actively seek solutions through logical reasoning and identify trends to suggest process improvements

BASIC QUALIFICATIONS
  • Bachelor's degree, or experience translating customer needs into business requirements
PREFERRED QUALIFICATIONS
  • Experience in logistics, transportation, supply chain, import/export operations, or data entry/data administration
  • Bachelor's degree, or experience working for Amazon or any Amazon subsidiary or affiliate

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