Regional Product Support Engineer

3 hours ago

India Sidel Group Full time ₹ 12,00,000 - ₹ 24,00,000 per year


Gurgaon
Regional Product Support Engineer
YOUR OPPORTUNITY

Automation Product Support Expert must secure the operational follow up & technical support of all equipments on the automation side, through the life of the machine. The expert will also ensure that the population of colleagues (FSE, PM, CCM, ASM) in direct contact with the customer is well supported through email, telephone, RAC, RVA and onsite. At the same time, the expert will ensure proper preparation and distribution of the appropriate documentation concerning the troubleshooting of automation issues on the equipments. The Automation Product Support Expert should also be able to provide basic mechanical support to our internal and external customers

YOUR MISSION
  • Participate on the Contact Center Ticketing System and provide
    solution and support to our external customers as well as to our Field
    Service Engineer on palletizer equipment.
  • Provide daily telephone & email support for automation but
    also for basic mechanical issues to internal (FSE, PM, CCM, ASM) and external
    customers on Sidel equipment.
  • Secure
    and manage Non-Conformity and warranty cost on the SINCRO tool.
  • Support
    FSE during new project installation and service site execution on automation
    issues (as well as basic mechanical support).
  • Apply
    Root Cause Analysis methodology on automation and mechanical issues on
    equipment, driving data collection and preventive/corrective action.
  • Report
    in a concise manner the issues seen on the field and requests for engineering
    modification to the Product Group.
  • Provide
    any preliminary solution to internal and external customers.
  • Secure
    retrofit application on the Equipment installed base concerning automation
    and mechanical solution.
  • Contribute
    to support service activities on spare parts, training, maintenance
    opportunities, Line Improvement.
  • Travel
    onsite or coordinate intervention on site of experts in case of technical
    issues that require a specific RCA, troubleshooting for equipment.
  • Provide
    daily telephone & email support to internal and external customers,
    throughout the life of the machine
  • Secure
    retrofit application on the installed base
  • Secure performances of commercially released equipments and
    lines
YOUR PROFILE

Level of Education and Language

  • Bachelor Degree or equivalent
  • Good level of English
  • Local Languages spoken in the region are a plus

Level of Experience and Skills

  • Minimum of 3 years with technical assistance and/or field
    experience
  • Electrical
    fundaments (safety equipment, sensors, motion, servo drivers, inverters)
  • acknowledge of beverage technology (aseptic and not):
    combi/stand alone technology & trade/line eqps.
  • Knowledge of PLC platform (Siemens S7, Siemens TIA Portal
    is a plus, B&R, Rockwell Automation, Elau)
  • Knowledge
    of HMI (Zenon and/or Citect) and Motion platforms (Danfoss and Elau)
  • ability
    to manage and satisfy customer requests

By applying to this vacancy, the applicant acknowledges and agrees to the processing of his/her personal data included in the job application.

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