Production Support Engineers

5 days ago

India Everise Full time

EverAI Labs , a group company of Everise Inc., is an upcoming startup in the customer service industry, dedicated to enhancing operational efficiency and workforce development through innovative automation solutions. We are developing a comprehensive set of platforms that focuses on using the latest technology to enable our clients deliver better and faster customer experience . We are seeking for experienced SRE/Production Support Engineer to join our dynamic team and ensure the seamless operation of our EverAI Suite products. In this role, you will provide 24/7 production support, troubleshoot issues, monitor system performance, and collaborate with development teams to maintain high availability and reliability. This position is ideal for problem-solvers who thrive in fast-paced environments and are passionate about AI technologies. Key Responsibilities Monitor production environments for EverAI Suite products (EverAI Simulator, EverAI Recruiter, and EverAI Knowledgeminer) using tools like Splunk, Prometheus, Grafana, ELK Stack, or similar monitoring systems. Respond to incidents, alerts, and user-reported issues in a timely manner, performing root cause analysis and implementing fixes or workarounds. Collaborate with cross-functional teams (development, QA, and operations) to resolve complex production problems and prevent recurrence. Maintain and update documentation for support processes, troubleshooting guides, and knowledge bases. Perform routine maintenance tasks, such as patching, scaling resources, and optimizes performance in cloud-based infrastructures (e.g., AWS, Azure, or GCP). Participate in on-call rotations to provide after-hours support and ensure SLAs are met. Analyze logs, metrics, and traces to identify trends, potential bottlenecks, and areas for improvement. Assist in deployment activities, including CI/CD pipeline support and rollback procedures. Contribute to continuous improvement initiatives, such as automating support tasks and enhancing monitoring capabilities. Required Qualifications Bachelor’s degree in computer science, Information Technology, Engineering, or a related field (or equivalent experience). 3+ years of experience in production support, DevOps, or site reliability engineering (SRE) roles. Strong troubleshooting skills with experience in debugging distributed systems, APIs, and microservices architectures. Proficiency in scripting languages such as Python, Bash, or PowerShell for automation. Hands-on experience with cloud platforms (AWS, Azure, GCP) and containerization tools (Docker, Kubernetes). Familiarity with monitoring and logging tools (e.g., Splunk, Datadog, New Relic). Knowledge of databases (SQL/NoSQL) and networking concepts. Excellent communication skills, with the ability to explain technical issues to non-technical stakeholders. Ability to work in a shift-based or on-call environment. Preferred Qualifications Experience supporting AI/ML-based products or SaaS platforms. Certifications such as AWS Certified DevOps Engineer, Google Cloud Professional SRE, or equivalent. Familiarity with incident management frameworks (e.g., ITIL) and tools like PagerDuty or Jira. Strong problem-solving mindset with a proactive approach to preventing issues. If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

  • Production Support Engineers

    4 weeks ago

    India Everise Full time

    EverAI Labs, a group company of Everise Inc., is an upcoming startup in the customer service industry, dedicated to enhancing operational efficiency and workforce development through innovative automation solutions. We are developing a comprehensive set of platforms that focuses on using the latest technology to enable our clients deliver better and faster...

  • Production support engineers

    4 weeks ago

    India Everise Full time

    Ever AI Labs , a group company of Everise Inc., is an upcoming startup in the customer service industry, dedicated to enhancing operational efficiency and workforce development through innovative automation solutions. We are developing a comprehensive set of platforms that focuses on using the latest technology to enable our clients deliver better and...

  • Production Support Engineers

    4 weeks ago

    India Everise Full time

    EverAI Labs , a group company of Everise Inc., is an upcoming startup in the customer service industry, dedicated to enhancing operational efficiency and workforce development through innovative automation solutions. We are developing a comprehensive set of platforms that focuses on using the latest technology to enable our clients deliver better and faster...

  • Production Support Engineers

    4 weeks ago

    India Everise Full time

    EverAI Labs, a group company of Everise Inc., is an upcoming startup in the customer service industry, dedicated to enhancing operational efficiency and workforce development through innovative automation solutions. We are developing a comprehensive set of platforms that focuses on using the latest technology to enable our clients deliver better and faster...

  • Production Support Engineers

    3 weeks ago

    india, IN Everise Full time

    EverAI Labs, a group company of Everise Inc., is an upcoming startup in the customer service industry, dedicated to enhancing operational efficiency and workforce development through innovative automation solutions. We are developing a comprehensive set of platforms that focuses on using the latest technology to enable our clients deliver better and faster...

  • Production Support Engineer

    3 days ago

    India Everise Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Company OverviewJoin us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the...

  • Production Supervisor

    9 hours ago

    India Expert Engineers Full time

    -Expert Engineers and Automation Private LimitedCommitted to Excellence.- Full Time- Khushkhera Plant- Posted 1 month agoLocation: Khushkhera Plant **Job Title**: Production Supervisor **Location**: Khushkhera Plant **Company**: Expert Engineers (Electrical Control Panel Manufacturers) **Experience Required**: 5+ Years in Electrical Panel Manufacturing...

  • Production Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India, Karnataka IntraEdge Full time

    Job Title: TST support engineer – Engineer IILocation: BangaloreJob Type: Full-TimeExperience:4+ YearsAs a TST Support Engineer, you’ll ensure high availability, stability, and reliability of production systems. You’ll own incident management, automation, and continuous improvement of infrastructure and deployment processes.Looking for SRE engineers...

  • Production Support Engineer

    3 weeks ago

    Mumbai, Maharashtra, India, Maharashtra mthree Full time

    mthree is seeking a Production Support Engineer to join a highly regarded Multinational Investment Bank and Financial Services Company.Job Description:Role: Production Support EngineerTeam: RPELocation: Mumbai (Hybrid model with 2-3 days per week in the office)Primary Responsibilities: • Handle production management services including end user support,...

  • Product Support Engineer

    3 weeks ago

    Delhi, India, India Signzy Full time

    Job Title: Product Support Engineer ( L1)About SignzySignzy is an AI-powered RPA platform designed for financial services. Our platform canautomate even the most complex workflows and decision-making processes into real-time APIs.Powered by Nebula, our no-code AI model builder, and a Fintech API Marketplace with over200+ APIs, Signzy serves 90+ financial...