
Production Support Engineers
9 hours ago
EverAI Labs, a group company of Everise Inc., is an upcoming startup in the customer service industry, dedicated to enhancing operational efficiency and workforce development through innovative automation solutions. We are developing a comprehensive set of platforms that focuses on using the latest technology to enable our clients deliver better and faster customer experience.
We are seeking for experienced SRE/Production Support Engineer to join our dynamic team and ensure the seamless operation of our EverAI Suite products. In this role, you will provide 24/7 production support, troubleshoot issues, monitor system performance, and collaborate with development teams to maintain high availability and reliability. This position is ideal for problem-solvers who thrive in fast-paced environments and are passionate about AI technologies.
Key Responsibilities
- Monitor production environments for EverAI Suite products (EverAI Simulator, EverAI Recruiter, and EverAI Knowledgeminer) using tools like Splunk, Prometheus, Grafana, ELK Stack, or similar monitoring systems.
- Respond to incidents, alerts, and user-reported issues in a timely manner, performing root cause analysis and implementing fixes or workarounds.
- Collaborate with cross-functional teams (development, QA, and operations) to resolve complex production problems and prevent recurrence.
- Maintain and update documentation for support processes, troubleshooting guides, and knowledge bases.
- Perform routine maintenance tasks, such as patching, scaling resources, and optimizes performance in cloud-based infrastructures (e.g., AWS, Azure, or GCP).
- Participate in on-call rotations to provide after-hours support and ensure SLAs are met.
- Analyze logs, metrics, and traces to identify trends, potential bottlenecks, and areas for improvement.
- Assist in deployment activities, including CI/CD pipeline support and rollback procedures.
- Contribute to continuous improvement initiatives, such as automating support tasks and enhancing monitoring capabilities.
Required Qualifications
- Bachelor’s degree in computer science, Information Technology, Engineering, or a related field (or equivalent experience).
- 3+ years of experience in production support, DevOps, or site reliability engineering (SRE) roles.
- Strong troubleshooting skills with experience in debugging distributed systems, APIs, and microservices architectures.
- Proficiency in scripting languages such as Python, Bash, or PowerShell for automation.
- Hands-on experience with cloud platforms (AWS, Azure, GCP) and containerization tools (Docker, Kubernetes).
- Familiarity with monitoring and logging tools (e.g., Splunk, Datadog, New Relic).
- Knowledge of databases (SQL/NoSQL) and networking concepts.
- Excellent communication skills, with the ability to explain technical issues to non-technical stakeholders.
- Ability to work in a shift-based or on-call environment.
Preferred Qualifications
- Experience supporting AI/ML-based products or SaaS platforms.
- Certifications such as AWS Certified DevOps Engineer, Google Cloud Professional SRE, or equivalent.
- Familiarity with incident management frameworks (e.g., ITIL) and tools like PagerDuty or Jira.
- Strong problem-solving mindset with a proactive approach to preventing issues.
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
-
Senior Application Support Engineer
9 hours ago
india, IN Zeller Full timeAbout ZellerAt Zeller, we’re champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up taking on the ambitious goal of reimagining business banking and payments.We believe in a level playing field, where all businesses benefit from access to smarter payments and financial services solutions that accelerate their cash flow,...
-
AppScan Product _Sr. DevOps Engineer
9 hours ago
india, IN HCLSoftware Full timeGreetings from "HCL Software""HCL Software”: - Is a Product Development Division of HCL Tech: That operates its primary Software business. At HCL Software we Develop, Market, Sell and Support over 20 Product families in the areas of Customer Experience, Digital Solutions, Secure DevOps, Security & Automation.We have offices and labs around the world to...
-
AppScan Product _Lead Cloud DevOps Engineer
9 hours ago
india, IN HCLSoftware Full timeGreetings from "HCL Software""HCL Software”: - Is a Product Development Division of HCL Tech: That operates its primary Software business. At HCL Software we Develop, Market, Sell and Support over 20 Product families in the areas of Customer Experience, Digital Solutions, Secure DevOps, Security & Automation.About AppScan Product:HCL AppScan is a...
-
Technical Support Specialist
9 hours ago
india, IN NIKSUN Full timeJob Title: Junior Engineer, Technical Support, tier 2 NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance,...
-
Product Engineer
9 hours ago
Dadra & Nagar Haveli, Daman and Diu, India, IN STL - Sterlite Technologies Limited Full timeDesign and Product Development Engineering activity of Complete ownership of assigned product/solution development activity from concept up to product realisation.Design and development of products/ solution for Copper connectivity and Fiber connectivity products like (panels with various connector configurations, Optical Modules, Network and Data Center...
-
Product Designer
9 hours ago
india, IN Monk Commerce Full timeThis role is ideal for a seasoned Product designer eager to transition into a leadership position and gain invaluable experience within a fast-paced startup environment. You'll have a direct impact on our product and design outcomes, enjoying significant ownership and autonomy.About Monk Commerce:We're a lean, high-performing team of 25, passionate about...
-
Senior Civil Structural Engineer
9 hours ago
Mangaluru, Karnataka, India, IN Petrocon Engineers & Consultant Full timePosition: Senior Civil & Structural Design EngineerLocation: MangaloreExperience: 7+ YearsEmployment Type: Full-TimeIndustry: Oil & GasQualification: B. Tech/ M. Tech - Civil/StructuralJob Summary:The candidate should have skilled experience in basic and detailed engineering projects related to Oil & Gas/Refinery/Petrochemical/Fertilizer/Power/Infrastructure...
-
Product Manager
9 hours ago
india, IN Tilda Research Full timeProduct Manager (AI for Clinical Research)About the RoleWe're looking for a Product Manager who combines strong analytical and technical foundations with deep fluency in AI tools and applications. You'll work directly with the founders to shape our product strategy, prioritize features that deliver immediate customer value, and ensure we're building AI...
-
AppScan Product _Lead SDET_Remote Location
9 hours ago
india, IN HCLSoftware Full timeGreetings from "HCL Software""HCL Software”: - Is a Product Development Division of HCL Tech: That operates its primary Software business. At HCL Software we Develop, Market, Sell and Support over 20 Product families in the areas of Customer Experience, Digital Solutions, Secure DevOps, Security & Automation.We have offices and labs around the world to...
-
india, IN HCL AppScan Full timeGreetings from "HCL Software""HCL Software”: - Is a Product Development Division of HCL Tech: That operates its primary Software business. At HCL Software we Develop, Market, Sell and Support over 20 Product families in the areas of Customer Experience, Digital Solutions, Secure DevOps, Security & Automation.About AppScan Product:HCL AppScan is a...