Appian Support Engineer

2 days ago

india, IN TalentOnLease Full time

We are seeking a skilled and proactive Appian Support Engineer to join our team. In this role, you will be responsible for providing L2/L3 support for Appian-based applications, ensuring high availability, performance, and reliability of business-critical workflows..


Key Responsibilities:

• Provide L2/L3 support for Appian applications, including incident resolution, root cause analysis, and performance tuning.

• Monitor application health and proactively identify potential issues using Appian and third-party monitoring tools.

• Collaborate with development teams to deploy patches, enhancements, and new features.

• Manage and maintain Appian environments (Dev, Test, UAT, Prod), including version upgrades and hotfixes.

• Create and maintain support documentation, knowledge base articles, and runbooks.

• Participate in on-call rotation and provide timely support during critical incidents.

• Work with Appian support and other vendors to resolve platform-level issues.

• Ensure compliance with SLAs, security policies, and change management processes. Required Skills & Qualifications:

• 3+ years of experience in Appian BPM platform support or development.

• Strong understanding of Appian architecture, components, and deployment processes.

• Experience with Appian 21.x or later versions.

• Proficiency in troubleshooting SAIL interfaces, process models, and integrations.

• Familiarity with Appian DevOps tools (e.g., Jenkins, Git, Automated Deployment Manager).

• Knowledge of SQL, REST APIs, and web services.

• Experience with monitoring tools (e.g., Splunk, AppDynamics, Dynatrace) is a plus.

• Excellent communication and problem-solving skills. Preferred Qualifications:

• Appian Certified Associate Developer or higher.

• Experience in Agile/Scrum environments.

• Exposure to cloud platforms (AWS, Azure) and containerization (Docker, Kubernetes).

• Familiarity with ITIL practices and ticketing tools like ServiceNow or JIRA.

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