Appian Support Engineer

4 days ago

india, IN Capital Numbers Full time

We are seeking a skilled and proactive Appian Support Engineer to join our team. The ideal candidate will be responsible for ensuring the availability, reliability, and performance of business-critical Appian-based applications. This includes providing L2/L3 support, performing root cause analysis, managing environmental maintenance, and collaborating with development teams to deliver seamless user experiences.


Key Responsibilities :

  • Provide L2/L3 support for Appian BPM applications, including incident resolution, root cause analysis, and performance tuning.
  • Monitor application health, identify potential issues proactively, and ensure optimal performance using Appian and third-party monitoring tools.
  • Collaborate with development and DevOps teams to deploy patches, upgrades, and new releases.
  • Manage and maintain multiple Appian environments (Development, Testing, UAT, Production), including version upgrades and hotfix installations.
  • Create and maintain detailed support documentation, runbooks, and knowledge base articles to aid in efficient issue resolution.
  • Work closely with Appian Global Support and vendors for platform-level troubleshooting and enhancements.
  • Participate in on-call rotations and ensure timely resolution of critical incidents.
  • Ensure adherence to SLAs, security compliance, and change management processes.
  • Provide technical guidance to internal teams on Appian architecture, deployment processes, and best practices.


Required Skills & Qualifications :

  • 3+ years of hands-on experience supporting or developing applications on the Appian BPM platform.
  • Strong understanding of Appian architecture, components, and deployment pipelines.
  • Experience with Appian 21.x or later versions.
  • Proficiency in troubleshooting SAIL interfaces, process models, and Appian integrations.
  • Experience with Appian DevOps tools such as Jenkins, Git, or Automated Deployment Manager (ADM).
  • Working knowledge of SQL, REST APIs, and web services integration.
  • Exposure to monitoring tools like Splunk, AppDynamics, or Dynatrace.
  • Strong communication, analytical, and problem-solving abilities.


Desired Skills :

  • Appian Certified Associate Developer or higher certification.
  • Experience working in Agile/Scrum environments.
  • Exposure to cloud platforms such as AWS or Azure, and containerization technologies like Docker or Kubernetes.
  • Familiarity with ITIL practices and ticketing tools (e.g., ServiceNow, JIRA).

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