L3 End User Management

23 hours ago

Faridabad, India Connectivity IT Services Pvt. Ltd. Full time

"Job Title: L3 End User Management - VIP"About the RoleStep into the role of an L3 End User Management Specialist and make an impact where it matters most Support top executives with high-touch IT solutions, resolve critical issues, and work with global teams to enhance service delivery. Grow your leadership, technical, and mentoring skills in a fast-paced, rewarding environment.Key ResponsibilitiesDeliver Premium IT Support: Act as the final escalation point for L1/L2 teams and provide seamless, high-touch support to VIP and executive users.Drive Endpoint & Security Excellence: Manage the full lifecycle of desktops, laptops, and mobile devices while overseeing SCCM, Intune/MDM, patching, and endpoint protection to ensure top-level data security.Master Collaboration Tools: Support and troubleshoot Microsoft 365, Exchange, Teams, Skype, and Cisco Jabber to maintain uninterrupted communication across global teams.Champion Process & Quality: Conduct Root Cause Analysis (RCA), monitor SLA/KPI compliance, and lead continual improvement initiatives through ITIL best practices.Lead & Mentor: Guide and empower L1/L2 engineers, conduct training sessions, and collaborate with global IT teams to align standards, update SOPs, and enhance service delivery.Must-Have SkillsDeep expertise in End User, Desktop, and VIP IT Support with a focus on service excellence.Strong command of Microsoft 365, Exchange, Teams, SCCM, and Intune/MDM platforms.Proficient in managing Apple and Android device ecosystems for seamless mobility support.Solid understanding of ITIL processes incident, change, and problem management.Exceptional troubleshooting, RCA, and documentation capabilities.Excellent communication and stakeholder management skills to engage with executive users.Nice-to-Have SkillsLeadership and mentoring in IT support escalations.Certifications: ITIL Expert, Microsoft 365, Apple, SCCM/MDM.Experience in global IT operations and cross-country collaboration.Education & QualificationsGraduate degree (postgraduate or equivalent certifications preferred).Experience Required:5+ years experience in End User / Desktop / VIP IT Support. Eager learners with strong fundamentals are highly encouraged to applySalary Compensation:Salary Range: 6 - 10 LPA (based on experience) We believe in rewarding talent, and the right candidate can go beyond this range.On Site Work Environment: Collaborative Culture: Work closely with passionate teams that encourage learning, sharing ideas, and teamwork.Supportive Leadership: Report to mentors who value growth, guidance, and open communication.Career Growth: Gain hands-on exposure, enhance your skills, and build a rewarding long-term career.Meaningful Work: Contribute to projects that make a real difference in improving global health.Why Join Us?Work closely with executive leadership and VIP stakeholders, delivering high-impact support.Gain global exposure by collaborating with UK and international IT teams.Opportunity to move into IT leadership / Service Delivery Manager roles.Training, certifications, and upskilling support provided.Competitive salary, performance-based rewards, and employee benefits.

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