Order Confirmation Executive

2 days ago

Gurugram Haryana, India LetX Full time

**Job Information**:
Date Opened

**14/11/2024***

Job Type

**Full time***

Industry

**E-commerce***

Work Experience

**1-3 years***

City

**Gurgaon***

Province

**Haryana***

Country

**India***

Postal Code

**122001***
- Order Confirmation: Contact customers to confirm orders and provide essential information regarding order status, estimated delivery times, and other pertinent details.
- Customer Support: Respond to customer queries related to orders, including but not limited to product availability, delivery updates, payment options, and returns. Ensure prompt and accurate resolution of inquiries.
- Non-Delivery Report (NDR) Management: Track and manage non-delivery cases by coordinating with logistics and customers to resolve any delivery issues. Document and escalate cases as needed.
- Feedback Collection: Gather customer feedback to understand their experience, identify potential issues, and report these to the management team for continuous improvement.
- Documentation and Reporting: Maintain accurate records of customer interactions, order confirmations, and NDR reports. Prepare periodic reports for review by the operations team.

**Requirements**:

- Customer Service Excellence: Ability to communicate clearly, empathetically, and professionally with customers to address their queries and provide information.
- Problem-Solving Skills: Ability to assess issues in the order process, especially with non-deliveries, and coordinate with various teams to resolve them efficiently.
- Data Entry and Reporting: Experience in maintaining organized records and preparing reports; proficiency in using customer relationship management (CRM) tools or order management software is preferred.
- Attention to Detail: Strong attention to detail in order confirmation and NDR management to prevent errors and enhance customer satisfaction.
- Communication Skills: Excellent verbal and written communication skills to handle customer inquiries and provide timely updates.
- Time Management: Strong organizational skills and ability to prioritize tasks in a fast-paced e-commerce environment.

**Benefits**:

- Flexible working hours
- 5 Days working culture
- Health Insurance Benefits
- Tenure Recognition and Awards
- Leave Benefits as per Milestones
- Performance Linked Growth Opportunities
- Out of Term Appraisals

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