Junior Customer Support Representative

22 hours ago

Mansarovar Jaipur Rajasthan, India PRP WEBS Full time

Job Role

Provide technical support and troubleshooting assistance to clients experiencing issues with our web services.

Assist clients with account setup, configuration, and customization of our products.

Educate customers on product features, functionalities, and best practices.

Escalate complex issues to the appropriate departments for resolution.

Document and track customer interactions and resolutions in our CRM system.

Collaborate with cross-functional teams to improve product usability and customer experience.

Identify opportunities for process improvements and contribute to enhancing customer support procedures.

As a Customer Support Representative, you will be the primary point of contact for our clients, assisting them with inquiries, troubleshooting technical issues, and providing exceptional customer service. You will play a crucial role in ensuring client satisfaction and maintaining positive relationships.

About the Job

Competitive salary package.

Opportunity for professional growth and development.

Friendly and collaborative work environment.

Health insurance and other benefits.

Pay: From ₹100,000.00 per year

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

**Speak with the employer**
+91 9166728199

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