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Applications Support

2 weeks ago

Goregaon Mumbai Maharashtra, India JPMorgan Chase & Co Full time

**JOB DESCRIPTION**

**Basic Requirements**:

- Strong background in supporting Critical banking systems, particularly in the area of payment processing.
- Responsibilities include troubleshooting and resolving incidents, coordinating with various teams to ensure timely resolution, identifying areas for improvement, implementing solutions to enhance system stability and performance

**Required Technology Deck:
- Proficiency in Unix/Linux operating systems
- Strong command of scripting languages such as Shell, Python, or Perl for automation tasks
- Experience with database technologies including SQL and Oracle
- Knowledge and hands on experience on either AWS or GKP cloud based systems.
- Having SRE/DevOps mindset with knowledge around SLI, SLO, Error Budgeting
- Having experience on observability and telemetry tools like Datadog, dynatrace, grafana is highly desirable.
- Knowledge of monitoring tools like Geneos, Splunk or AppDynamics for performance monitoring and troubleshooting
- Familiarity with version control systems such as Git Bitbucket
- Understanding of networking concepts and protocols (TCP/IP, HTTP, DNS)
- Exposure to job scheduling tools like Control-M or Autosys and APM
- Familiarity with ITIL framework and incident management processes
- Knowledge of payment processing systems and protocols (ISO 8583, SWIFT, ACH)
- Experience with ticketing systems such as ServiceNow or JIRA for incident tracking and resolution
- Strong analytical and problem-solving skills, with the ability to quickly diagnose and resolve issues under pressure
- Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

**ABOUT THE TEAM**

Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You'll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world.