Patient Coordinator

4 days ago

Ahmedabad Gujarat, India Tatvacare Full time

**Job Title**: Patient Coordinator

**Location**: Ahmedabad

**Languages**: Proficiency in English and Hindi required

**About us**:
**Position Summary**:
We are seeking a dedicated Patient Coordinator to join our team. The Patient Coordinator will be the first point of contact with patients, manage incoming leads, coordinate product and service requests of patients with vendors

**Key Responsibilities**:

- Determine the eligibility of callers for drug support services and appropriately document their information.
- Collaborate with MRs to collect patient leads via WhatsApp.
- Ensure prompt and accurate documentation of patient leads into the CRM system.
- Coordinate the end-to-end delivery process of products and services to breast cancer patients enrolled in the digital program with internal and external stakeholders
- Monitor and track medication shipments to ensure on-time delivery and resolve any issues or discrepancies that may arise
- Establish and maintain strong relationships with vendors to ensure adherence to service level agreements

**Qualifications**:

- Previous experience in customer support roles, patient/customer facing roles preferred
- Prior experience in healthcare settings is highly desirable
- Excellent communication skills, with the ability to effectively engage and influence stakeholders at all levels
- Excellent verbal and written communication skills in English and Hindi
- Ability to work with empathy, confidentiality, and professionalism
- Strong organizational and multitasking abilities
- Proficiency in using CRM software preferred
- Ability to thrive in a fast-paced and dynamic environment

Schedule:

- Day shift

Work Location: In person

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