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Patient Relations Coordinator
2 weeks ago
The PRO creates a bridge between Centre and patients/families.
The PRO will be responsible for the smooth functioning of each of the processes on the front area which includes FD, Billing, OPD Coordination, GRE, Waiting, and other process flow.
Reception, Billing, OPD Coordinator, Guest relation officer all are reporting to PRO. Their duty assign and other HR formalities will be looking after by PRO.
PRO will take daily rounds of Daycare ward at and ES patients admitted at Patterning hospitals.
- To meet patient and ensure proper services from all the departments.
- To ensure decorum of front area.
- To inform concerned support department to resolve patient complaints.
- To follow up pending things.
- To ensure file submission to patients/to corporates on timely manner and always check before giving to patients/corporate.
- **To ensure Clearance from billing. And timely submission of cash to accounts.**
- To ensure and follow-up as and when require for visiting consultants and in-house doctor’s visits.
- To coordinate with tie up hospitals admission/ billing counter about all transfer in / out.
- To report all significant incidents to in charge.
- To coordinate with the hospital/s that we are collaborated with and if required, even visit the hospital/s.
- PRO will act as mediators; respond to patient’s complaints and ensure that they are provided with a positive experience while they are being treated.
- Maintain communication with corporates/ (marketing exe) companies and even analyse and interpret accounting data.
- Also ensure that patients are referred from health care provider/ drs. or resource within a Centre and collect information regarding inter-institutional problems.
- PRO will be responsible for assisting and supporting patients & visitors as per their needs.
- Perform crisis intervention duties with a view to facilitating resolutions. Effect change within the hospital system to ensure that patient experience is enhanced. Suggest improvements to present hospital systems in a bid to make the system more workable.
- Work as the Face of the organization setting best example for staff, patients, doctors, visitors and external customers.
- feedback collection and analysis of feedback at regular interval.
- Google review of patient and comment them in positive ratio.
- Patient engagement activity’s to be done.
- Patients service/ discharge process TAT of all things to be monitor.
- Escort VIP patient until Service ends.
- Patients services database
- Coordination and & communication between interdepartmental for smooth functioning.
Pay: ₹14,805.23 - ₹20,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Evening shift
- Morning shift
- Rotational shift
- Weekend availability
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Hospital: 1 year (required)
Work Location: In person
