Patient Experience Coordinator

1 day ago


Vastrapur Ahmedabad Gujarat, India Aashwi ENT Hospital Full time

1. **Patient Communication & Appointment Follow-up**
- Call patients for upcoming or missed appointments.
- Confirm scheduled visits and reschedule if required.
- Share post-treatment follow-up reminders or feedback requests.

2. **Review Collection & Online Reputation**
- Ask satisfied patients/customers to leave reviews on platforms like Google, Practo, Facebook, etc.
- Guide them through the process if needed.
- Maintain a weekly/monthly log of number of reviews collected.

3. **Patient Testimonial Video Coordination**
- Identify happy patients open to sharing their recovery journey.
- Coordinate and shoot short video testimonials within the hospital/clinic premises.
- Work with marketing/design team for edits and publishing.

4. **Feedback Handling & Escalation**
- Collect feedback during or after treatment.
- Escalate any negative feedback or concerns to the hospital administrator or relevant doctor.
- Maintain patient satisfaction score sheets for internal reporting.

5. **Data Entry & CRM Updates**
- Enter call logs, feedback status, and appointment updates in the hospital CRM or Excel sheets.
- Ensure all interactions are documented accurately.

**Desired Skills & Attributes**:

- Excellent verbal communication (in local language + basic English)
- Friendly, empathetic approach toward patients
- Basic mobile camera handling & comfort with shooting videos
- Familiarity with WhatsApp, Google Reviews, and other social platforms
- Organized and detail-oriented

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement

Work Location: In person

Application Deadline: 20/08/2025



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