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Bpo Trainer

2 weeks ago

Kolkata West Bengal, India Mervice Infotech Private Limited Full time

Prepare training materials such as outlines, text, and handouts and present information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos, and lectures as well as develop alternative training methods if expected improvements are not seen.
- Tailor specific training programs to employee growth and retainment, career path assistance, etc.
- Be the point of contact to maintain all the process changes, process documents and later train the teams on any changes.
- Develop, Tweak and Maintain training procedure manuals, training content and guides, and course materials.
- Conduct In-house Workshops
- Collate the training results and documentation of the same to present to the senior management weekly/monthly.
- Ongoing call listening sessions with the teams and providing feedback to help them get from 70% or lesser to 90%+.
- Need to have good presentation skills.
- A minimum of 1-2 years' experience as a process/sales trainer.
- Any graduation preferred. Experience or Education in Business Management is a plus.

Pay: ₹35,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- BPO: 5 years (required)
- Process Training: 2 years (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 8249936838
Expected Start Date: 20/01/2025