Receptionist/administrator

1 week ago


Delhi Delhi, India Virog Ayurveda Full time

**Role and Responsibilities of Receptionist**:

- Virog Ayurveda Clinic & Panchkarma Center_
- **Front Desk Management**:

- Welcome patients warmly and ensure a positive first impression
- Maintain a clean, organized and professional reception area
- **Patient Registration and Records**:

- Register new patients and update existing records accurately
- Maintain confidentiality of all medical and personal information
- Manage files, case papers and digital records systematically
- **Appointment Scheduling**:

- Handle walk-ins, phone calls, WhatsApp and online bookings
- Coordinate appointments with doctors, Panchkarma therapists and lab services
- Avoid scheduling conflicts and manage waiting times efficiently
- **Patient Communication and Guidance**:

- Guide patients on services offered, Panchkarma therapies and clinic timings
- Inform patients about pre and post procedure instructions
- Provide clarity about follow-ups, medicine collection and payments
- **Billing and Payments**:

- Generate bills accurately for consultation, medicines and therapies
- Handle cash, online payments, UPI and maintain daily transaction records
- **Coordination with Clinical Team**:

- Communicate patient flow updates to doctors and staff
- Coordinate room/therapy setup with therapists
- Ensure smooth execution of the daily treatment schedule
- **Customer Service and Feedback**:

- Address patient queries with patience and empathy
- Collect feedback to improve services
- Assist patients with any special assistance they need
- **Inventory & Administrative Support**:

- Maintain stock lists of forms, files, basic supplies
- Assist in maintaining pharmacy and Panchkarma supply records
- Support management in daily administrative tasks
- **Promotion and Follow-up**:

- Inform patients about wellness packages, special offers and upcoming camps
- Conduct timely follow-up calls for review visits and therapy continuity
- Help with digital tools like WhatsApp updates or basic social media support
- **Professional Conduct**:

- Maintain punctuality, discipline and confidentiality
- Follow clinic protocols, dress code and communication standards

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement

Work Location: In person



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