Customer Service Assistant

5 days ago

Thane, India Lofa Full time

We are looking for a Retail Sales Representative to provide excellent customer service and meet sales quotas for our business.

Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.

**Role & Responsibilities**:

- Greet and direct customers.
- Provide accurate information (e.g. product features, pricing and after-sales services).
- Answer customers’ questions about specific products/services.
- Conduct price and feature comparisons to facilitate purchasing.
- Cross-sell products.
- Ensure racks are fully stocked and neat & clean.
- Manage returns of merchandise.
- Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times).
- Inform customers about discounts and special offers.
- Provide customer feedback to the Store Manager.
- Stay up-to-date with new products/services.

**Requirements**:

- Proven work experience as a Retail Sales Representative, Sales Associate or similar role.
- Understanding of the retail sales process.
- Familiarity with consumer behavior principles.
- Knowledge of inventory stocking procedures.
- Basic math skills.
- Track record of achieving sales quotas.
- Good communication skills, well groomed, capable of building trusting relationships.
- Ability to perform in fast-paced environments.
- Flexibility to work various shifts.
- High school degree.

**Salary**: ₹8,914.26 - ₹18,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift

Ability to commute/relocate:

- Thane - 400602, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 9082111860

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