Customer Service Representative

3 days ago

Thane, India Mrwebsecure Infosolutions Private limited Full time

**Key Responsibilities**:

- Respond promptly to customer inquiries and provide accurate information about products/services, pricing, and promotions.
- Assist customers with order placement, tracking, and delivery status updates.
- Resolve customer complaints and issues efficiently, escalating complex cases to the appropriate department when necessary.
- Process returns, refunds, and exchanges according to company policies.
- Document customer interactions, transactions, and resolutions accurately in the CRM system.
- Collaborate with other departments to ensure timely resolution of customer inquiries and concerns.
- Stay informed about product updates, industry trends, and company policies to provide informed support to customers.
- Uphold company standards for professionalism, quality, and customer satisfaction in all interactions.
- Identify opportunities for process improvements and contribute to enhancing the overall customer experience.

Pay: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

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