Customer Service Representative

11 hours ago

Thane, India Clerk-Tech Full time

Job Title: Sales & Customer Service Representative Key Responsibilities: ∙Respond to inbound calls, emails, and chat messages from customers in a professional and timely manner. ∙Make outbound sales calls to potential and existing clients to promote offerings and close sales. ∙Understand customer needs and recommend suitable products or services. ∙Handle customer complaints or issues with empathy and efficiency. ∙Process orders, forms, and applications accurately. ∙Follow up with clients post-sale to ensure satisfaction and build long-term relationships. ∙Maintain records of customer interactions and transactions using CRM tools. ∙Collaborate with sales and support teams to resolve complex issues. ∙Meet or exceed individual and team sales and service targets. Qualifications: ∙Previous experience in sales and/or customer service (2+ years preferred). ∙Excellent communication and interpersonal skills. ∙Strong problem-solving abilities and attention to detail. ∙Comfortable using CRM systems, email platforms, and MS Office Suite. ∙Ability to multitask and work in a fast-paced environment. ∙High school diploma or equivalent (post-secondary education is a plus).US ShiftSAL-4-4.3 LPA

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