Customer Service Executive

2 days ago


Thane, India IMPACT Infotech Pvt. Ltd Full time

Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and following up to ensure resolution.
- Maintain accurate records of customer interactions and transactions.
- Provide detailed information about products, services, and company policies.
- Follow communication procedures, guidelines, and best practices.
- Escalate unresolved issues to the appropriate internal teams.
- Assist in managing customer feedback and identifying areas for improvement.
- Meet or exceed individual and team performance targets (e.g., response time, resolution rate, CSAT scores).

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person



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